Ordering Information


Thank you for your interest in Craftsmen Hardware Company, your source for the finest hand crafted, copper, Arts & Crafts Style hardware available. Each piece of our hardware is carefully hand cut, hand hammered, and hand finished with a rich brown patina. This is what sets our products apart from many other hardware manufacturers, who mass-produce lower quality, cast pieces that can be sold and shipped out very quickly.

Custom work and size variations are available for many of our items, but a template or diagram must be sent in before production can begin. Samples are made for large quantities of custom items, and are sent out for customer approval. These samples must be returned to Craftsmen Hardware before we can start production. Please note that custom items must be paid in full before shipping and are absolutely non-returnable.

Craftsmen Hardware items are typically finished in our rich brown patina, but other finish options are available. A raw copper (non patinated) finish can be chosen at no extra charge, and our premium highlighted finish is also available for an additional fee. Custom plating is also available for an additional fee.

Please remember that each item from Craftsmen Hardware is completely handmade, and slight differences (as well as small color variations) are inherent in each piece. Prices and product availablity may vary without notice, so please check with customer service upon ordering.

Terms

A 50% deposit is required before production, with the balance due before shipment. Master Card, visa, Discover, and PayPal are accepted.

Delivery

Being that each item is completely handmade and made to order (we keep nothing in stock), our lead times hover around one to six weeks from the date we receive an order. Please take this into consideration if you are planning to order. Items will be shipped in one to six weeks depending on items ordered. Custom items may take longer. An order may be rushed for an additional 20% charge. Orders will be shipped via UPS Ground, US Priority Mail, or Fedex Express Saver at the discretion of Craftsmen Hardware, unless specified by the customer (which may result in a higher shipping rate).

Ordering

Due to the Complexity of ordering door hardware we have chosen to take these orders by phone. Please call us at 660-376-2481 to place your order. If we are unable to take your call please leave a message and we will return your call as soon as possible. You may also e-mail us at chris@craftsmenhardware.com or fax us at 660-376-4076 please include a phone number where we may reach you during business hours. Most of our other hardware such as cabinet, pulls, house numbers, ect. is avalable online through PayPal Check Out Sytem.

Return Policy

Each item is made to order and is subject to a 20% restocking fee plus shipping. Custom items, custom colors, economical, and reduced price items are non-returnable. Any grille size not shown on the grille information page is considered custom and is also non-returnable.

Discounts

Discounts are as follows: 5% discount with a $500+ order, 10% discount with a $1000+ order, 15% discount with a $1500+ order; 20% discount with a $2000+ order; and 25% discount with a $2500+ order. 25% is our maximum discount. Lighting is non-discountable, and Baldwin items (item numbers beginning with the letter "B") have already been discounted and are not included in the above discounts. Other exclusions may apply.